| Symptom |
Items to check |
| Unit won’t power up |
- Confirm if the unit is well connected to the USB port
- Confirm if the USB port is working properly
|
| Microphone is not working |
- If there is an ON/OFF switch on the microphone, make sure this is ON
- Confirm that the microphone does not need phantom power.
|
| Can’t hear microphone input |
- Confirm the correct audio interface is selected in the system configuration settings
- Confirm if the microphone is working
- Confirm the preamp Gain is turned up
|
| Preamp controls have no effect on input signal |
- Confirm the microphone is working
- Confirm the correct preset is chosen or controlled
- Confirm there is a difference in settings between the presets
|
| Noise is heard when no microphone is connected |
- Lower the Gain settings; mic preamps can generate noise when not used
|
| Headphone is silent |
- Confirm the headphone is working
- Confirm the headphone is selected as audio output of your system, and it’s volume is sufficient.
- Confirm the Level is set in the used preset
|
